a search for character.. seeking meaning of life.. losing naivete in the process..

sony blunders..

those closer to me would have known that i sent my cammie in for repair twice within the last month. firstly, my cammie had the problem of auto switching on/off by itself even if you left it alone on the table. secondly, my cammie suddenly couldnt zoom in the camera mode, where else i could zoom in the play mode.

anyway, the first time i sent it in for repair, i asked the guy over the counter if the zooming thing is a setting problem, coz the button couldnt have been faulty if i could zoom in/out in the play mode. He look at it, played with it and told me, no. it must be something wrong with the set. it came back without the auto switching on/off but the zoom button still aint working.

i went back to them and told them that the zooming still doesnt work, so this time, a lady over the counter sent my cammie in for repair. I asked her the same question and she too, decided that there is something wrong with the set instead of the settings.

i was reassured abt the cammie having a physical fault and was worrying about how much i had to pay for the repair this time and felt so stupid when the sony technician finally called me. here's a snapshot of our conversation.

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sony technician: Hi, is that ms lim?

me: uh huh. may i know who's that?

sony technician: i'm daniel, calling from sony. i understand that you sent your cammie in for repair and that the zoom button doesnt work.

me: ya, that's right

sony technician: there's nothing wrong with your camera, ms. it is because your resolution is set to the highest already, that's why you cannot zoom any further. if you reduce your resolution settings, you can zoom in/out perfectly.

me: -feeling stupid & highly embarrassed- err.. ok. thanks.

sony technician: you may pick up the camera as soon as i sent it back to the service counter.
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coulnt the people over the counters tell me that before sending in my cammie twice for repair when the fault doesnt exists? i am pretty sure they arent trained, not knowing how to answer even when i troubleshoot them. but, that seems so un-sony. i remembered the days when i worked there, training is a must. maybe the service centre people werent trained since all they do is paperwork and sending in the faulty sets for repair. but all the more, i think they should be trained! so that they, can give sound advices to customers who send their gadgets in for repair and people like me, have to give an administrative charge of $10.50 each time i send the cammie in for repair!! (and yes, even tho there is no repair, i still have to pay the admin charge!) maybe i should feedback that to sony.. hmm..